Crowdsourced delivery is an emerging method of fulfilment that leverages networks of local, non-professional couriers to deliver packages to customers' doors. While most common in meal and grocery delivery, this model is springing up everywhere as traditional retailers look for ways to cut costs and maximize supply chain efficiency. Multi-National Companies (MNCs) like Amazon or DHL, as well as startups like Boxmesh, started crowdsourcing delivery already in 2013. For companies, this means not worrying about warehouse operations, fleet management, or employee benefits — thereby offsetting some of the high costs and complex logistics associated with on-demand delivery.
Rethink the business model
Service business models
Customer / consumer collaboration
Digital platforms
Crowd-based services
Customer dialogue, marketing
Customer programmes
Customisation
Online platforms
Peer-to-peer online marketplaces
logistics
Crowdsourced Delivery